01 Mar Keeping agents from leaving your contact center
Ebook published by ZOOM International
This free ebook is designed to give you the basics for how to understand and retain the call center talent you need to succeed.
From interaction recording to business intelligence, ZOOM International helps contact centers and back offices to address compliance, service challenges, and create excellent customer experiences. Globally, over 1,400 organizations from multiple verticals, like finance, healthcare, telco, use ZOOM products in their daily operations – voice, screen and video recording, quality management, e-learning, customer surveys, speech analytics, workforce management, and performance analytics.